Cancellation and Refund Policy
1. Cancellation Terms
1.1. Reservation Cancellation
- Cancellations made 48 hours prior: A full refund will be issued for cancellations made at least 48 hours before the service date.
- Cancellations made 24-48 hours prior: If the cancellation is made 24-48 hours before the service date, 50% of the total fee will be refunded.
- Cancellations made less than 24 hours prior: No refunds will be issued for cancellations made less than 24 hours before the service date.
1.2. No-Show
If the customer is not present at the reserved time (no-show), the service will be considered delivered, and no refunds will be made.
2. Change Requests
- Requests for changes to the reservation date or time can be made up to 24 hours before the service date and are subject to vehicle and staff availability.
- If the requested change is not feasible, standard cancellation terms will apply.
3. Refund Process
- Approved refunds will be processed using the same payment method used for the initial transaction.
- The refund process may take 7-14 business days, depending on the bank's procedures.
4. Special Conditions
- Different cancellation and refund policies may apply for special events, group bookings, or long-term rentals. In such cases, the terms specified in the agreement will apply.
- In case of cancellations initiated by our company, the customer will receive a full refund or an alternative service/date based on their preference.
5. Contact
For reservation cancellations, changes, or refund requests, you can contact us:
- Email: operasyon@cyprobus.com
- Phone: +90 533 833 00 44 / +90 533 899 00 99
At CyproBus Transport, we prioritize customer satisfaction and flexibility in our services. Please feel free to contact us for questions or support.